33pok Privacy Policy
Protecting your personal information is our highest priority. This policy details how 33pok collects, uses, and keeps your information secure.
Introduction & Purpose
33pok is a responsible online betting and casino platform committed to providing players in Bangladesh with a safe and enjoyable experience. This privacy policy has been prepared to fully inform you of how we handle your information.
We believe transparency is the foundation of trust. That is why 33pok clearly communicates the purpose of every piece of data collected, how long it is retained, and what your rights are. If you have any questions after reading this policy, you can contact our support team.
What Information We Collect
33pok collects only the information necessary to provide you with our services. Information falls into two main categories:
Information You Provide Directly
Information you voluntarily provide when you create an account or log in to 33pok:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Mobile payment account details (bKash, Nagad, Rocket, Upay)
- Identity document details (for identity verification where applicable)
- Messages and complaints submitted via the support chat
Automatically Collected Information
Information collected automatically for technical reasons when you use our platform:
- IP address and device type
- Browser and operating system information
- Login time, session duration, and activity logs
- Cookies and site navigation data
- Deposit and withdrawal transaction history
How Your Information Is Used
33pok uses your information only for the following legitimate purposes.
Account Management
Your information is used to create, verify, and keep your account secure. Verifying age to confirm users are 21+ is an important part of this process.
Financial Transactions
Transaction data is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to prevent fraud.
Customer Support
When providing support via 24/7 live chat and email, your account-related information is used to resolve issues quickly.
Security and Protection
IP and session data are monitored to prevent unauthorized access, account hacking, and financial fraud.
Platform Improvement
Anonymous usage data is analyzed to further improve the user experience and measure platform performance.
Communications
Your contact information is used to send important account updates, policy changes, and transaction notifications via email or message.
Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 33pok uses the following types of cookies:
- Essential cookies: Required to keep login sessions active and maintain security.
- Functional cookies: Used to remember your preferences and language settings.
- Analytics cookies: Used to understand site traffic and usage patterns — all data is anonymous.
You can disable cookies through your browser settings. However, disabling essential cookies may affect some core functions of the platform.
Sharing Information with Third Parties
When Information May Be Shared
Information may be shared in limited amounts only in the following cases:
- Payment processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction is shared with them.
- Technology service providers: Server hosting and security service providers — these operate under strict confidentiality agreements.
- Legal obligations: When required to disclose information as part of a court order or legal process.
- Fraud prevention: To relevant authorities when needed to investigate serious fraud or criminal activity.
Data Security Measures
SSL Encryption
Every data transfer on 33pok is protected by TLS/SSL encryption technology. This means your login credentials, personal details, and transaction information travel across the internet in fully encrypted form and cannot be read by third parties.
Access Control
Access to your account information is restricted to authorized staff only. Each staff member can view only the information necessary for their role, and all access is logged.
Secure Storage
User data is stored on secure servers where regular security audits are conducted. Passwords are always stored in hashed form — never in plain readable form.
Active Monitoring
Our security team monitors the platform 24/7 for potential threats and unusual activity. When suspicious activity is detected, immediate action is taken.
Data Retention Period
How Long Data Is Kept
33pok does not retain your information longer than necessary. Retention periods for different types of data are outlined below:
- Account information: Retained while the account is active and for the legally required period after closure.
- Transaction history: Retained long-term for financial audit purposes.
- Customer support messages: Retained for an appropriate period after the issue is resolved.
- Cookies and session data: Automatically deleted after the session ends or upon expiry of the set period.
If you request account closure, we will take steps to delete your information as soon as possible, though some data may need to be retained for a specified period to meet legal obligations.
Your Rights
Every user on 33pok holds the following rights regarding their own information.
Right to Access
You can find out at any time what information we have collected about you. This request can be made through our support team.
Right to Correction
If any of your information is incorrect, you can request a correction. Ensuring accurate information is also important for the quality of our service.
Right to Deletion
You can request that your account and associated information be deleted, although some data may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances you can request that processing of your data be restricted, particularly in relation to marketing communications.
Right to Data Portability
You can request a copy of the information we hold about you in a specified format.
Right to Object
You can object to certain types of data processing. We will give your objection serious consideration.
Protection of Minors
Restrictions for Those Under 21
33pok is an online betting and casino platform for individuals aged 21 and over only. We do not knowingly collect or store information from any person under the age of 21.
Age is verified during the registration process, and if an account holder is confirmed to be under 21, that account is closed immediately and the associated information is deleted.
If you believe a minor is using our platform, please contact [email protected] immediately.
Policy Changes and Updates
Notification of Changes
33pok may update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notification on the platform.
By continuing to use the site after each update, you are considered to have accepted the revised policy. We therefore recommend that you revisit this page occasionally.
Contact Us
For Any Privacy-Related Questions
If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the channels below. Our support team is ready to assist you in both Bengali and English.