❓ Frequently Asked Questions
Answers to all your questions about 33pok
Deposits, withdrawals, bonuses, security, and support — find detailed answers to the most frequently asked questions from players, all in one place.
About This Page
Whether you are new to 33pok or an experienced player, everyone has questions. On this FAQ page we have provided detailed answers on four important topics: security and privacy, how to deposit money, support services, and bonus terms and conditions. If you cannot find an answer to your question, contact our 24/7 support team — we are always ready to help.
Frequently Asked Questions
Security & Privacy
The official 33pok site address is always 33pok.lat — confirm this in your browser's address bar. Fake sites are often created by changing one character (e.g. "33p0k" or "33pok-bd"). Never log in or enter any information on such sites. If you are suspicious, contact our support team directly.
If you think someone has accessed your account, change your password immediately and notify our support team at [email protected] right away. You can also reach us instantly via live chat. The sooner you let us know, the faster we can take steps to secure your account.
Your OTP (one-time password) and mobile banking PIN are the keys to your account. No 33pok representative will ever ask for this information — if someone does, it is definitely a scam. Sharing this information puts your money and personal data at direct risk.
Yes, very much so. Use a password of at least 10–12 characters that combines uppercase letters, lowercase letters, numbers, and special characters (e.g. @, #). Never use a password on 33pok that you have used on any other site — keep a separate password for each platform.
No. Your personal information is completely confidential and protected through SSL encryption. We do not sell or transfer your information to any third party. For more details, please read our privacy policy page.
How to Deposit Money
The minimum deposit amount at 33pok is ৳300. This applies equally to all payment methods — whether you use bKash, Nagad, Rocket, or Upay, the same rule applies.
33pok currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. These are the most widely used mobile wallets in Bangladesh, so most players will find them easily accessible.
Log in and go to the cashier or deposit page, then select Nagad as your payment method. Enter the amount you wish to deposit and send it to the Nagad number provided. Once the payment is confirmed, the balance will be added to your account. If you encounter any issues, keep the transaction reference number and contact the support team.
33pok does not charge any additional processing fee for deposits. However, bKash itself may apply a service charge on certain transactions — that is subject to bKash's own policy. The amount credited to your account at the time of deposit is what counts.
Rocket is primarily Dutch-Bangla Bank's mobile banking service, but a Rocket account can be opened with any mobile number — you do not need to be a Dutch-Bangla Bank account holder. You can easily deposit to 33pok via the Rocket app or USSD code.
The minimum withdrawal amount is ৳500. In most cases, the withdrawal process is completed within 10 to 45 minutes. You must use the same mobile wallet you used for your deposit.
Contact & Support
Yes, the 33pok support team is active 24 hours a day, 7 days a week. You can reach us at night, in the early morning, or on any public holiday. Contact us at any time according to Bangladesh Standard Time (BST, UTC+6).
Our support team is able to assist in Bengali and English. For players in Bangladesh, getting support in Bengali is the easiest and fastest option.
33pok offers two support channels: live chat within the site (the best option for an immediate response) and email — [email protected]. Email is more suitable for complex issues or when sending documents.
To get a faster resolution, have the following information on hand before reaching out: your registered email or username, a description of the issue, the date and amount of the relevant transaction, and the mobile payment reference number (if the issue is payment-related). This helps the support team identify the problem quickly.
33pok's live chat can be used directly through the website. The chat option will be available once you log in. It also works fully from a mobile browser.
Bonus Terms & Conditions
The 33pok welcome bonus is 200% of your first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and get a bonus of ৳2,000 — total ৳3,000. Deposit ৳16,000 and the bonus is capped at ৳15,000 — total ৳31,000. The bonus is added directly to your account.
The wagering requirement is 25x, and it is calculated only on the bonus amount — not on the deposit amount. Example: if your bonus is ৳2,000, you need to place bets totalling 25 × ৳2,000 = ৳50,000 before withdrawing winnings from the bonus.
Generally, slots and casino games count in full towards the wagering requirement. Table games or live casino games may count only partially. Check our terms and conditions page for the exact list, or ask the support team — they can provide specific information.
Yes, a bonus can be cancelled before the wagering conditions are met. However, cancelling a bonus will also cancel any winnings earned from that bonus. To cancel a bonus, contact the support team via live chat or email.
Yes, bonuses have a set expiry period — generally, the wagering conditions must be met within a specified time after the bonus is added to your account. If the conditions are not met within that time, the bonus may expire. See the terms and conditions for details on expiry.
No, the welcome bonus applies only once per player — on the first deposit. Attempting to claim the bonus by opening multiple accounts or using someone else's information may result in account cancellation.
Still have questions? We're here.
If you did not find an answer on this page, contact our support team directly — available 24/7 in Bengali and English.
Live Chat — log in to the site for instant support
Email: [email protected]